OUR FAQ’S

We love to show our customers our offerings and welcome customers to our showroom. Our showroom visits are subject to availability of our team. If you wish to visit us, we operate our showroom on an appointment basis only. You can book an appointment by clicking here

Due to Scottish Licensing Laws, Crackin Events can not provide alcohol for events unless we apply for a temporary premises licence. Normally this would be done for venues where there is no premises licence granted by the local council. If you are holding an event in a venue that has no premises licence for the provision of alcohol, Crackin Events may be able to obtain a temporary licence for you. For more information please speak to one of our team.

We understand that in some instances you may be required to cancel your hire agreement with Crackin Events and thats ok! All hire agreements are subject to a non-refundable deposit which is calculated as a percentage of your total booking value and is paid at the time of booking your event with us. This is detailed within our terms and conditions which are provided at the time of booking. If you cancel your agreement with less than 28 days to your event, a 50% cancelation charge will be applied to your account. For example if your original agreement total was for £690, a charge of £345 will be payable. This is payable as we may not be able to resell your date, which would constitute as a loss of revenue for our business.

Our general rule of thumb is to plan your hire as early as possible. This is to ensure that we are able to provide our services on your required date. We do take short notice hire agreements, however these are generally 14 days prior to the event date. This is to allow us to ensure we have all the stock required prepared and ready to deliver to your event. If you do require one of our products for your event and it is short notice, please contact our friendly team as we may have availability and be able to support you.