Terms and ConditionsThe below Terms and Conditions are set out in agreement between Crackin Events |Wedding & Event Décor, a trading name of Crackin Events Limited, and the Customer.Crackin Events reserve the right to amend these Terms and Conditions at any time andwill notify the client of any change in writing either by email or by post.
1. Definitions
Within these terms, the following words shall have the following meanings:
2. Security Deposits
Security deposits are only applicable to items hired for the purpose of OutdoorCeremonies and Mini Golf Hire
2.1 Outdoor Ceremonies: At time of booking, a refundable security deposit of £100 is required. This is to protect against our insurance excess should any damage occurdue to adverse weather to our items such as but not limited to arches, aisle florals ordécor and or aisle displays.
2.2 Mini Golf: At time of booking a refundable security deposit of £100 is required.This is to protect against our insurance excess should any damage occur any of ourMini Golf Equipment.
2.3 Security Deposit Refunds: All refundable security deposits will be refunded oncompletion of the date of the event and can take between seven (7) to ten (10) workingdays to credit.
2.4 Non-return of security deposits: Where damage has occurred to items which fallwithin the required security deposit mandate. The lead contact for the booking will bemade aware in writing within 72 hours of the event date.2.5 Please note that security deposits are charged separately to any paymentsincluded within Section 3 and are not included in the overall Hire Agreement total.
3. Changes to your Hire Agreement
3.1 At Crackin Events, we understand that items listed within the customers HireAgreement may no longer be required or the Customer wishes to add additional itemsto their Hire Agreement. Customers can amend their Hire Agreement from the date of booking until six weeks prior to their event unless otherwise agreed with by a member of our team.
3.2 During the booking process, Crackin Events may add discounts to the overallHire Agreement total cost where multiple items are hired.
3.3 Where a customer adds additional items to their Hire Agreement, additional discount may be applied to the overall Hire Agreement total cost. Where a customer removes items form their Hire Agreement, any discounts will be revised to reflect the new Hire Agreement total cost.
4. Payment of your Hire Agreement with us
4.1 At the time of booking your event date with us, a non-refundable deposit of£150 is due payable. The deposit amount may vary based on other factors includingand not limited too; event date, booking value and promotional offers. The totalamount due payable will be confirmed via the communication channel used to makethe booking and will be detailed in the hire agreement document which you willreceive via email.
4.2 Any deposits not received within 48 hours of the booking being confirmed andwhere no communication has been received by the customer, the requested date willautomatically release from our diary.
4.3 The customer shall pay any outstanding balance to us within a minimum of 28days prior to the confirmed event date.
4.4 Any outstanding balance which remains unpaid within the 28 days of the eventdate and where it is deemed a reasonable number of attempts have been made tocontact the customer, all discounts applied to the final hire agreement will be duepayable and invoiced separately by Crackin Events Limited.
4.5 Sums of money paid by the customer will only be deemed as confirmed once wehave confirmation of payment either by our bank or payment provider.
4.6 Crackin Events do not offer a credit facility or monthly instalment plan. It isthe responsibility of the customer to ensure all remaining balances due are paid 28 daysprior to the event date. Customers can make ad-hoc payments towards their hire agreement via the online portal by visiting portal.crackinevents.co.uk
5. Site Visits and On-site Consultations
Where there is a requirement for a member of Crackin Events to complete a site visit in relation to the customers hire agreement or if the customer wishes an on-site consultation, Crackin Events Limited reserve the right to charge the customer the following rates per visit:
| Miles from our premises to Venue | Charge |
|---|---|
| 50 miles | £60 |
| 100 miles | £100 |
| 140 miles | £140 |
| 200 miles | £180 |
6. Cancelation of your Event
6.1 Where there is a unfortunate requirement to cancel your hire agreement with us with more than 29 days prior to the event date, a refund of all monies paid excluding the initial deposit paid and any financial loss to us. A written request can be made for a breakdown of any reasonable financial loss occurred.
6.2 Where there is a requirement to cancel your hire agreement within 28 days prior to the event date, 50% of the total invoice amount minus any monies already paid will be due payable.
6.3 In the unfortunate and unlikely event that we require to cancel your booking, all monies paid including initial deposit will be refunded within 5 to 7 working days of our written notification.
6.4 Crackin Events reserves the right to cancel an event at any time. We will send written notification to via letter or email outlining the reasons for cancelation.
7. Change of pricing
7.1 From time-to-time Crackin Events Limited review pricing of our items available to hire to ensure we remain competitive and a sustainable business. Any price increase or decrease will not affect the detailed prices on your hire agreement.
8. Promotions and Discounts
8.1 From time-to-time Crackin Events offer promotions and discounts to our customers. We reserve the right to withdraw these promotions or discounts at any time.
8.2 Any new promotion or discount that is offered after the hire agreement is created and initial deposit has been paid cannot retrospectively be added to the hire agreement. Section 3.1 of our cancelation policy will apply to customers who wish to cancel the original hire agreement in favour of the new promotion or discount.
9. Responsibility, Accidental or Deliberate damage
9.1 All items detailed on the hire agreement remain the property of Crackin Events. All items detailed should be made available for collection on the agreed collection date. Any missing items may be charged to the customer.
9.2 It is the responsibility of the customer to ensure that all items on hire from Crackin Events are used appropriately and in line with sole purpose of which they are intended to be used.
9.3 In the unfortunate event that accidental damage occurs to our property, we reserve the right to issue an invoice for any replacement items or repairs required at cost price. Crackin Events complete an assessment of each item upon delivery and collection to the specified venue.
9.4 If damage is deemed deliberate by the customer or their guests, Crackin Events reserves the right to report the matter to the local policing authority. An invoice will be raised to repair or replace the damaged item or items at cost price.
9 .5 Crackin Events cannot be deemed liable for should any guests at the event take an allergic reaction to perishable items such as sweets. Whilst we display an allergen advice notice on all our carts that contains perishable items, it is the responsibility of the guest and the customer to ensure that perishable items are safe to consume.
9.6 Crackin Events cannot be deemed liable for any child using hired items during the event.
9.7 Children should be supervised by an appropriate adult whilst using any of our hired items.
9.8 Crackin Events cannot be deemed liable for a child’s welfare such as choking or an allergic reaction to consumed items.
9.9 Crackin Events cannot be deemed liable for any injury to a child due to inappropriate use of unmanned equipment due to the lack of appropriate adult supervision.
10. Inappropriate behavior towards our colleagues
10.1 Under no circumstance will Crackin Events accept inappropriate behavior towards our colleagues setting up, working during, or tearing down the event.
10.2 If our colleagues experience inappropriate behavior prior to, during or after the customer event, they will, on the first instance, ask the customer or guest to remove themselves from and not return to the area in which the equipment set up. If the customer or guest does not comply with the request or if the incident is deemed serious enough, Crackin Events will instruct our colleague to remove themselves and any manned equipment from the venue where it is safe to do so.
10.3 Inappropriate behavior includes but not limited to swearing, shouting, aggressiveness, assault, or abuse.
10.4 Any inappropriate behavior which is deemed to be serious or have an impact on our colleagues will be reported to the local policing authority.
11. Delivery
11.1 Free delivery of our items is subject to a minimum invoice value of £400 and within a 20-mile radius of our operating premises.
11.2 Delivery to venues out with a 20-mile radius of our operating premises will be subject to a delivery fee charged at 25 pence per mile.
11.3 It is the responsibility for the customer to ensure that the hosting venue has sufficient space for items hired from Crackin Events.
11.4 Delivery of our items will be at least 1 hour prior to the start time of the event. Collection will be completed after the event has ended or the next day (subject to availability and confirmation with the hosting venue).
11.5 Delivery, Setup and Collection details will be confirmed at the time of the booking and during a final confirmation brief 28 days prior to the event date.
12. Rights of access
12.1 The customer hereby grants or procure that the hosting venue shall grant a license to Crackin Events and its employees, sub-contractors or other agents working on behalf of Crackin Events to enter and pass over any site(s) at reasonable times and on reasonable notice to deliver, inspect, install, test or collect items hired.
13. Miscellaneous terms
13.1 Crackin Events reserves the right to take photographs of items on hire for use on our official social media channels and website.
13.2 At no point, under any circumstance, should third parties attempt to move, assemble, dissemble items on hire from Crackin Events. Any injury or damage to items or third parties will remain the responsibility of the customer.
13.3 All Candy Carts supplied with a provision of sweets are based on an average weight of 120 grams per person.
14. Agreement to the Terms and Conditions
14.1 Customers accept that by paying the initial deposit towards the proposed hire agreement that they agree to the Terms and Conditions in their entirety.
14.2 All items supplied by Crackin Events will remain the sole property of Crackin Events.
15. Separate Terms
15.1 If one of the aforementioned terms and conditions cannot be enforced, this will not affect the remaining terms and conditions
