OUR TERMS AND CONDITIONS

Terms and Conditions

The below Terms and Conditions are set out in agreement between Crackin Events, a trading name of Crackin Events Limited and the Customer. Crackin Events reserve the right to amend these Terms and Conditions at any time and will notify the client of any change in writing either by email or by post.

1.      Definitions

Within these terms, the following words shall have the following meanings:

• Delivery Charge: The fee which is applied to all hire agreements in relation to Delivery or Collection of hired items to or from the specified venue address.
• Hire Agreement: The document which details all the products hired, costings, event information, venue information and customer details.

• Hired Items/Products: the physical items or services being hired to the customer under the hire agreement.

• Us, we, contractor, our: reference to Crackin Events

• You, customer, end user: referring to the named customer on the hire agreement document.

• Premises: referring to our base location, which is located at Unit 2D – 2E, Sandyford Business Park, Sandyford Road, Prestwick, Ayrshire, KA9 2SY.

• Venue: the location in which the hired items will be delivered to, set up and used by the end user.

• Event Date: the date in which the hire products are to be supplied.

• Financial loss: may include but not limited to loss of monies due to purchase of perishable items, non-stocked items or administrative costs relating to hire agreements.

2.       Payment of your Hire Agreement with us

• At the time of booking your event date with us, an non-refundable deposit of up to 25% of the total booking value is due payable. The deposit amount may vary based on other factors including and not limited too; event date, booking value and promotional offers. The total amount due payable will be confirmed via the communication channel used to make the booking and will be detailed in the hire agreement document which you will receive via email.
• Any deposits not received within 48 hours of the booking being confirmed and where no communication has been received by the customer, the requested date will automatically release from our diary.
• The customer shall pay any outstanding balance to us within a minimum of 28 days prior to the confirmed event date.
• Any outstanding balance which remains unpaid within the 28 days of the event date and where it is deemed a reasonable number of attempts have been made to contact the customer, all discounts applied to the final hire agreement will be due payable and invoiced separately by Crackin Events Limited.
• Sums of money paid by the customer will only be deemed as confirmed once we have confirmation of payment either by our bank or payment
• Crackin Events do not offer a credit facility or monthly instalment It is the responsibility of the customer to ensure all remaining balances due are paid 28 days prior to the event date. Customers can make ad-hoc payments towards their hire agreement via our website by visiting www.crackinevents.co.uk/payment

3. Cancelation of your Event

• Where there is a unfortunate requirement to cancel your hire agreement with us with more than 28 days prior to the event date, a refund all monies paid excluding the initial deposit paid and any financial loss to us. A written request can be made for a breakdown of any reasonable financial loss occurred.
• Where there is a requirement to cancel your hire agreement within 28 days prior to the event date, 50% of the total invoice amount minus any monies already paid will be due payable.
• In the unfortunate and unlikely event that we require to cancel your booking, all monies paid including initial deposit will be refunded within 5 to 7 working days of our written notification.
• Crackin Events reserves the right to cancel an event at any time. We will send written notification to via letter or email outlining the reasons for

4.       Change of pricing

• From time-to-time Crackin Events Limited review our pricing of our items available from hire to ensure we remain competitive and a sustainable business. Any price increases or decreases will not affect the detailed prices on the hire agreement.

5.       Promotions and Discounts

• From time-to-time Crackin Events offer promotions and discounts to our customers. We reserve the right to withdraw these promotions or discounts at any time.
• Any new promotion or discount that is offered after the hire agreement is created and initial deposit has been paid cannot retrospectively be added to the hire agreement. Section 3.1 of our cancelation policy will apply to customers who wish to cancel the original hire agreement in favor of the new promotion or discount.

 6.       Responsibility, Accidental or Deliberate damage

• All items detailed on the hire agreement remain the property of Crackin Events. All items detailed should be made available for collection on the agreed collection date. Any missing items may be charged to the customer.
• It is the responsibility of the customer to ensure that all items on hire from Crackin Events are used appropriately and in line with sole purpose of which they are intended to be used.
• In the unfortunate event that accidental damage occurs to our property, we reserve the right to issue an invoice for any replacement items or repairs required at cost price. Crackin Events complete an assessment of each item upon delivery and collection to the specified
• If damage is deemed deliberate by the customer or their guests, Crackin Events reserves the right to report the matter to the local policing authority. An invoice will be raised to repair or replace the damaged item or items at cost price.
• Crackin Events cannot be deemed liable for should any guests at the event take an allergic reaction to perishable items such as sweets. Whilst we display an allergen advice notice on all our carts that contains perishable items, it is the responsibility of the guest and the customer to ensure that perishable items are safe to consume.
• Crackin Events cannot be deemed liable for any child using hired items during the event.
• Children should be supervised by an appropriate adult whilst using any of our hired items.
• Crackin Events cannot be deemed liable for a child’s welfare such as choking or an allergic reaction to consumed items.
• Crackin Events cannot be deemed liable for any injury to a child due to inappropriate use of unmanned equipment due to the lack of appropriate adult supervision.